Frequently Asked Questions

ITRO provides comprehensive IT services including software development, web development, mobile app development, cyber security (Cyber Security+), managed IT services, Microsoft 365 solutions, data migration services, and digital marketing & SEO. We also specialize in building applications for various platforms including Desktop, Tablet, Mobile, Smart TV, and Smart Watch.

ITRO is headquartered in Edmonton, Alberta, Canada. We serve clients throughout Canada and can work with businesses remotely anywhere in the world.

Yes! ITRO is an official Microsoft Partner. This means we can provide Microsoft 365 Business subscriptions, professional setup and configuration, email migration services, and ongoing Microsoft support at competitive rates.

We develop software for all major platforms including Desktop (Windows, macOS, Linux), Mobile (iOS, Android), Tablets, Smart TVs, and Smart Watches. We also build web applications, APIs, and cloud-based solutions.

Project timelines vary based on complexity, features, and requirements. A simple application might take 4-8 weeks, while more complex enterprise solutions can take several months. During our initial consultation, we'll provide a detailed timeline based on your specific project requirements.

Yes, we offer ongoing maintenance and support services for all software we develop. This includes bug fixes, updates, security patches, and feature enhancements. We offer various support plans to meet different business needs.

Cyber Security+ is our comprehensive security service that includes 24/7 monitoring, threat detection and prevention, two-factor authentication (2FA) implementation, phishing protection, vulnerability assessments, and incident response. It's designed to protect your business from the growing threat of cyber attacks.

Two-factor authentication (2FA) is a security measure that requires users to provide two forms of identification before accessing an account. This typically includes something you know (password) and something you have (phone or security key). 2FA significantly reduces the risk of unauthorized access even if passwords are compromised.

We implement multi-layered phishing protection including email filtering, domain protection, employee security training, and simulated phishing tests. We also help implement policies and technical controls to minimize the risk of successful phishing attacks.

Yes! We specialize in email migration services. We can migrate your email from various platforms including Gmail, on-premises Exchange servers, other cloud providers, or any IMAP-based email system to Microsoft 365 with minimal downtime and no data loss.

As a Microsoft Partner, we offer all Microsoft 365 Business plans including Basic, Standard, and Premium. We'll help you choose the right plan based on your business needs and can provide ongoing support and management.

Our pricing varies based on the scope and complexity of each project. We provide custom quotes after understanding your specific requirements. Contact us for a free consultation and we'll provide a detailed proposal with transparent pricing.

Yes! We offer free initial consultations to understand your needs and provide recommendations. This helps us create accurate proposals and ensures we're a good fit for your project.

Payment terms vary by project type and size. Typically, we require a deposit to begin work, with the balance due upon completion or in milestones for larger projects. We accept various payment methods and can discuss flexible arrangements for ongoing services.